Terms of Use - FireGloves

General Terms, Personal Information & Privacy Policy:

Personal and identifiable customer data is being used within the company and subsidiary companies, under the Greek Law 2472/97, solely for the execution and proof of their orders, provide personalized services and export statistics. These data is in no way sold, lent or shared to third parties or companies. The customer hereby gives consent to the storage and processing of personal data by the staff of the company Leptokaridi Bros G.p. for purposes of enforcement and proof of his orders and to provide personalized offers.

You hereby also agree that FireGloves has the permission to automatically create an account for you after a successful checkout and register your email under a private newsletter database. In case an account is not present on the platform upon your order, with the e-mail that you provided, an account is automatically created for you and your login credentials will be sent to you via email.
Your email is also registered in a private database that manages the company’s newsletter system in order to provide you with specialized offers.
FireGloves also stores and uses email addresses, for quality assurance and to serve personalized content, that were acquired when an individual gets in contact with the company either via contact forms throughout our website/e-store or directly.

Any, or all, photographic content hosted on the website may or may not be subject to trademarked content. Copy any or part of these materials is not allowed without the author’s permission.
Some product photos hosted on the Store may differ slightly or very from the original product. FireGloves does not hold accountability for any customer dissatisfaction upon the item delivery.

FireGloves holds the sole rights to modify, remove or change the data below without any notice:

Product specifications, name and/or price.
Coupon validity or expiration date
Delivery options and costs
Payment options

The company also holds the rights to remove or modify any or all account user data, comments, reviews and/or testimonials; if it finds it’s content to be abusive, inappropriate or hateful as well as suspend or delete user accounts without any prior notice.
In the case of sustained abuse of these terms FireGloves has the right, duty and responsibility to forward some or all user data (including, but not limited to, usernames, IP addresses, personal information) and report them to the proper authorities.

Cookie Policy:

We use cookies in FireGloves for your best personal experience.

What are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies you can follow this link.

How we use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies we set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter and/or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, YouTube, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us.

Third Party Software:

AnyDesk^© and any other third party software is licensed and registered under their respective owners and/or companies. We take no responsibility or liability for any misuse, harm or damage the software causes to you, your data, your computer, smartphone or any other electronic device.

Copyrighted content:

Puma^®, Dewalt^® and any other company/brand names or logos along with their respective technologies/patents as well as, but not limited to, their photographic content, are registered trademarks of their affiliated companies.

Handling Policy:

The handling of your order starts as soon as the full amount due is paid (unless otherwise agreed with our representatives).
Extra delays may apply if your order is made outside the business hours of the company or during weekends. Extra delays may also apply in case of National holidays or unforeseeable circumstances in which case the customer is going to be notified about.

Handling Policy in conjunction with the BACS payment system:
If you completed your order having selected the “Direct Bank Transfer” payment method, please purge the amount in one of our bank accounts.
After purging the amount please send us an e-mail to sales@firegloves.org attaching the payment invoice of your bank and your order ID so we can verify your payment.

Your order will be put on hold and not shipped until we can verify that your payment has been completed!

Return Policy:

FireGloves will accept returns within 14 days of the original date of the delivery only if the product is defective and/or damaged.
The return shipping costs are charged to the customer.
We don’t hold accountability for any damage caused to the product by the shipping company or misuse by the customer.

Refund Policy:

In order for a refund to be are approved the following terms must apply:

The product(s) is either defective and/or damaged upon arrival.
The product(s) is/are returned to the company.
The customer accepts the Return Policy and all extra charges that may apply.
The product packaging must be in excellent condition.
The customer must first contact one of our representatives before returning the product in order for the refund to be approved.

Extra Charges:

VAT Policy:
All prices available in our Store are listed without VAT (Value Added Tax) included.
The VAT charge rate is currently at 24% (percent) according to domestic & EU regulations and will be calculated in the store cart as well as during checkout.

The following rules apply:
1. All individual buyers are subject to VAT charges, independent of the country.
2. Individuals, companies or wholesalers that reside in a country-member of the European Union and possess a valid EU VAT number can submit it during checkout. The VAT number is then processed using the official VIES system and if validated the VAT charges are deducted.
Usage of third party or unaffiliated VAT numbers that don’t belong to the customer is not permitted. FireGloves holds the right to cancel the order or charge the customer with the full amount if such case is observed.
3. Companies and wholesalers that reside in the company’s base country are not subject to VAT deduction due to domestic regulations.

During checkout, in case you possess a valid EU VAT number, under the “Billing Details” section you can enter the official information that is linked with your VAT number in order for your details to be verified.
If you wish for your order to be shipped to a different address you can specify it accordingly under the “Shipping Details” section which is activated once you check the option “Ship to a diffrent Address?”.

*Country prefix is not required when submitting a VAT number.

Custom Charges:
For countries outside the European Union and Europe in general, customs’ charges may apply that are not included in the final price of our store during checkout.
The export – customs’ charges are under the responsibility of the customer and FireGloves will not be hold accountable nor pay part or the full amount of the export custom charges.

For more information regarding your customs’ charges please contact the customs service of your country directly.

PayPal – Credit/Debit Card:
When using the PayPal or the credit/debit card system to complete your order you may notice that some extra charges may apply. These are extra fees from the service responsible for handling the transactions and as a result we incorporate these charges with the final price of your order.